To provide Supervisors with a practical and enjoyable introduction to management finance, with special emphasis on their role in improving return on investment, understanding customers and the management of quality and waste.
Module A: Return on Investment
Return on Assets
The Income Statement
The Balance Sheet
Module B: The Assets we Manage and Cash Flow
Managing Non-Current Assets
Profit vs. Cash Flow
Module C: Customers and Quality
Customers and Quality
The Role of the Internal Customer
The Service Experience
Moments of Truth
Cycles of Service
Module D: Costs and Benefits of Quality
Waste and Failure Costs
The Seven Deadly Wastes
What About Me?
Post course project incorporating all learned elements must be conducted by all learners.
Inputs from course facilitator
Case studies and group discussion
Company related exercises
Course duration is three days. Presented in-company.
FOR WHOM INTENDED
Supervisory staff who influence day to day business decisions.