MAJOR OBJECTIVE
The Finance, Productivity and Customers course aims to provide Supervisors with a practical and enjoyable introduction to management finance, with special emphasis on their role in improving return on investment, understanding customers and the management of quality and waste.
TRAINING METHODOLOGY
i. Inputs from course facilitator
ii. Case studies and group discussion
iii. Company related exercises
DURATION:
Course duration is three days. Presented in company.
FOR WHOM INTENDED
Supervisory staff who influence day to day business decisions.
** Post course project incorporating all learned elements must be conducted by all learners
Section 1Return on Investment
Lecture 1Return on Assets
Lecture 2The Income Statement
Lecture 3The Balance Sheet
Section 2The Assets We Manage and Cash Flow
Lecture 4Managing Non-Current Assets
Lecture 5Managing Stock
Lecture 6Managing Debtors
Lecture 7Profit vs. Cash Flow
Section 3Customers and Quality
Lecture 8Customers and Quality
Lecture 9Quality Defined
Lecture 10The Role of the Internal Customer
Lecture 11The Service Experience
Lecture 12Moments of Truth
Lecture 13Cycles of Service
Section 4Costs and Benefits of Quality
Lecture 14Waste and Failure Costs
Lecture 15The Seven Deadly Wastes
Lecture 16What About Me?