This three day workshop is designed to equip the Process Action Teams (assigned by the Steering Team during Strategic Improvement Workshop) with the necessary knowledge and skills to control and improve their process on an on-going basis.

 

Deeming’s views on Process Management versus people management

Defining a Process; Examples of Processes; Benefits of Process Management

Clarifying the roles and functions of Process Owners, Process Action Teams and the Quality Steering Committee

Defining the beginning and end of the process

Defining the purpose of the process

Defining the inputs and suppliers

Defining the outputs and customers

Agreeing process requirements of supplier inputs

Agreeing customer requirements of process outputs

Flow-charting the process and identifying streamlining opportunities

Dividing the flow-chart into units

Brain-storming problems/variances within each unit

Prioritising the most significant problems/variances

Plotting interrelationships between problems on the variance matrix

Identifying four high impact problems/variances for immediate attention

Identifying “process wide” effectiveness and efficiency measures the the Process Action Team will use to monitor the performance of the whole process

Identifying critical supplier and customer measures and goals for continuous improvement

Introduction to and some practice in using: Check-sheets; Pareto Analysis; Brain-storming; Cause and Effect diagrams; PDCA cycles and Force Field analysis.

 

The above workshop is highly interactive with 90% of the work being done by the team itself. The workshop concludes with the team presenting its findings to the Steering Committee. They then meet regularly with the goal of continuously improving their process.