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Finance, Productivity & Customers Synopsis

MAJOR OBJECTIVE
To provide Supervisors with a practical and enjoyable introduction to management finance, with special emphasis on their role in improving return on investment, understanding customers and the management of quality and waste.
 
COURSE CONTENT
Module A: Return on Investment
Return on Assets
The Income Statement
The Balance Sheet
Module B: The Assets we Manage and Cash Flow
Managing Non-Current Assets
Managing Stock
Managing Debtors
Profit vs. Cash Flow
Module C: Customers and Quality
Customers and Quality
  • Quality Defined
  • The Role of the Internal Customer
The Service Experience
  • Moments of Truth
  • Cycles of Service
Module D: Costs and Benefits of Quality
Waste and Failure Costs
The Seven Deadly Wastes
What About Me?
 
Post course project incorporating all learned elements must be conducted by all learners.
 
TRAINING METHODOLOGY
  • Inputs from course facilitator
  • Case studies and group discussion
  • Company related exercises
COURSE DURATION
Course duration is three days. Presented in-company.
 
FOR WHOM INTENDED
Supervisory staff who influence day to day business decisions.