MAJOR OBJECTIVE
This three day workshop is designed to equip the Process Action Teams (assigned by the Steering Team during Strategic Improvement Workshop) with the necessary knowledge and skills to control and improve their process on an on-going basis.
The above workshop is highly interactive with 90% of the work being done by the team itself. The workshop concludes with the team presenting its findings to the Steering Committee. They then meet regularly with the goal of continuously improving their process.
Section 1Process Management Fundamentals
Section 2Roles and Responsibilities
Section 3Defining the Process – Inputs and Outputs
Section 4Defining the Process – Work Activities
Section 5Identifying Variances in the Process
Section 6Identifying Critical Process Measurements
Section 7Tools for Process Control and Improvement